Order Cancellation

We understand that sometimes circumstances may change and you may need to cancel your order. We want to make this process as smooth as possible for you. Please review our order cancellation policy below:

Eligibility:
Orders may be cancelled by the customer as long as the order has not been shipped yet. If the order has already been shipped, we cannot cancel the order and you will need to follow our return policy.

Cancellation Process:
To cancel your order, please contact our customer service team by email and provide the following information.

Customer Name:
Order Number:
Order Date:

Item(s) name need to be Canceled:
Reason for Cancellation:

 

Our customer service representatives will guide you through the process and assist you with any questions you may have.

Refund Process:
If your order is cancelled before it has been shipped, we will provide you with a full refund. Refunds will be issued to the original payment method used at the time of purchase.Refunds may take up to 1-2 business days to be processed and appear on your statement.

 

We hope this information helps make the cancellation process as easy and stress-free as possible. Thank you for considering Instocking LLC for your 18K chain jewelry needs.